Quality Assurance

Quality is key for a leading service provider in genomics. Our laboratory is ISO 17025 accredited and we have a quality management system (QMS) in place. Thanks to the QMS and ISO accreditation, we offer the highest service for the lowest price, by reducing and prevention of error occurance and working more efficiently.

ServiceXS was the first service provider in Europe to receive the ISO 17025 accreditation for among others Genome Sequencing. 

 

Your advantages of our QMS:

  • All services are fully tested and validated
  • Experiments performed according to Standard Operating Procedures (SOPs)
  • Samples handled by continuously trained technicians
  • Guaranteed deliverables
  • Tracebility of data (data and records stored for ten years)
  • Detailed reporting
  • Transparancy throughout
  • Extensive customer support

 

ISO 17025 accreditation:

Therefore we are proud to inform you that ServiceXS received the ISO/17025 accreditation in April 2011. Our entire laboratory is organized according to the ISO 17025 guidelines. We are one of the first and still one of the few service providers to offer Illumina's Genome and Exome Sequencing under the accreditation scope. When the company name changed officially to GenomeScan by the end of 2014 we applied again for the ISO/17025 accreditation which we received on March 2015.

For our entire scope, please go to the RvA website. The GenomeScan registration number is L518.

 

Certifications and recognition:

We are proud to announce that we received four Illumina CSPro (certified Service Provider) titles for among others Infinium genotyping, Gene expression analysis, and for Next Generation Sequencing. 

We are also Authorized Service provider for Affymetrix. We offer the microarray and the Axiom genotyping technology of Affymetrix.

 

What does this mean for you?

Our services are performed according to Standard Operating Procedures (SOPs). This means, we have one workflow, one assay, one method for generating your data. Raw data and records are stored for 10 years. Also, project administration is thorough and transparant.

New protocols are thoroughly tested and validated in our EarlyXS program, before they are included in our portfolio. Through testing and validation experiments, we determine the limits and deliverables. We guarantee these tested deliverables on our quotations.

There is more good news. The ISO 17025 accreditation requires that personnel must be trained regularly. Also the equipment is constantly checked and regularly tested. And through trend analyses we monitor the performance of equipment and reagents, identifying underperformance before they become an issue.